Workflow Design

Artificial intelligence—which Donald Trump has rebranded as “superintelligence”—is advancing at a rapid pace; hardly a day goes by without at least half a dozen news stories or opinion pieces on various aspects of the technology appearing in print media. It would come as no surprise to see even more unexpected developments emerge in the future. … Read more

A recurring task usually breaks at the handoff: missing information, unclear ownership or no definition of done. Map those points before connecting applications.

An approval step adds value when it gives the right person enough information to make a specific decision. A vague approve button can simply move uncertainty downstream.